Technical Support Executive

Responsibilities

• Front line support via live chat and telephone.
• Troubleshooting a variety of technical and non-technical web hosting issues.
• Provide technical support for level one escalation issues via help-desk and live chat.
• Performs miscellaneous job-related duties as assigned.

Desired Skills and Experience

• Graduate or Under-Graduate.
• 0 – 6 months experience in technical support.
• Excellent written and verbal communication skills in the English language.
• Should have completed Red Hat Course OR Red Hat Certification.
• Ability to work well with a team in a fast paced, constantly changed environment and follow instructions from supervisors and senior colleagues.
• Outstanding customer service skills and a dedication to the customer service experience.
• Dependable to be at work during assigned shifts and to complete work as expected.
• Knowledge of FTP, DNS, cPanel and WHM preferred.
• Ability to multitask and meet specific goals set by supervisors and management.
• Experience with documenting procedures.
• Ability to troubleshoot basic web hosting and technical procedures as needed.

Digital Marketing Executive

Responsibilities

• End to End execution of marketing projects and campaigns.
• Research and administer social media tools in support of clients’ social media strategy.
• Keep pace with social media and internet marketing industry trends and development.
• Manage and execute implementation of SEO strategy.
• Monitor and evaluate search results and search performance across the major search channels in order to improve rankings.
• Contribution to the company blog, forums and social media community.
• Creation and execution of SMS and Email based marketing campaigns.
• Continuous review and active management of website and other online assets.

Desired Skills and Experience

• Graduate or Under-Graduate.
• Good English writing.
• 0 – 6 months experience in digital marketing.
• Understanding of Social Media and Online Marketing trends.
• Familiarity with social networking and bookmarking sites.
• High levels of integrity, autonomy and self-motivation.
• Flexible and eager to support marketing team in other initiatives, as needed.

Techno Sales Executive

Responsibilities

• Extensive research on prospective clients, decision makers, Technology landscape.
• Ability to research client and company background through websites and social-networking sites.
• Develop and maintain competitive knowledge on service offerings, industries and products to leverage in lead generation and research.
• Analysis market trends and competitor activity to identify new business leads.
• Make formal sales presentations and follow-up calls to prospective business accounts.
• Identify and develop new business through networking, courtesy and follow-up calls.
• Make introductory calls and initiate sales process and create proposals.
• Follow up and follow through the leads via mails or over phone.
• Cold calling to arrange meetings with potential customers to prospect for new business.
• Build prospect database and meet or exceed individual sales target.
• Attend Sales events, must have no restrictions to travel across the target market.
• Achieve the defined annual, quarterly and monthly sales targets.

Desired Skills and Experience

• Graduate or Under-Graduate.
• 0 – 6 months experience in IT sales.
• Excellent communication and relationship building skills.
• Passion for sales.
• Should be able to represent the company at appropriate business forums.
• Ability to work independently and in a team environment.
• High levels of integrity, autonomy and self-motivation.
• A very strong work-ethic – high integrity and values.

Compensation & Benefits